Server Support

As every IT manager knows there is always a risk of server hardware failure. The key issue is to get things up and running as quickly as possible.

ISL provides fast and reliable Server support services. We offer troubleshooting, repair, guaranteed fix or replace support for HP, Dell, IBM and Fujitsu Siemens servers. We support tower servers, rack servers & blade servers. We can manage any onsite or return to base manufacturers’ server warranties on your behalf.

We provide a dedicated telephone help desk service to give you immediate access to an IT professional to enable a quick diagnosis and server fix or to escalate for an onsite engineer call out. As we document the set up of every server we support our IT professionals can respond quickly to a server problem. This detailed knowledge also means we can provide full-time support in the event of illness or holiday cover.

Optional call to fix response times

• 4 Hour Call-to-Fix
• 6 Hour Call-to-Fix
• 8 Hour Call-to-Fix
• Other options available on request

Hours of Cover Options

• 8.30 to 17.30 Monday to Friday (excluding public and bank holidays)
• Other options available on request
  

Our team of qualified and accredited engineers provide either an on-site repair or the loan of equipment to restore server system functionality.

For more information about our IT Manager Server support services – please contact ISL now!